Privacy Policy

1. Overview

Solena AI (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when interacting with our website, AI voice receptionist services, and related communications — including SMS text messaging.

2. Information We Collect

We may collect the following types of information:

• Contact details — such as your name, business name, work email, and phone number (including mobile numbers) that you submit through our forms.
• Inquiry & account data — details you share about your business, industry, call volume, and the nature of your request.
• Usage data — information about how you access and use our website and services.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support.
• Deliver and configure our AI voice receptionist services.
• Send appointment confirmations, reminders, and service notifications.
• Send SMS messages you have explicitly opted into (see Section 4).
• Improve, secure, and operate our website and services.
• Comply with applicable legal obligations.

4. SMS Messaging & Phone Numbers

When you voluntarily provide your phone number and check the SMS consent box on our forms, you opt in to receive SMS messages from Solena AI related to your inquiries, appointments, account notifications, and customer support. Message frequency varies, and message and data rates may apply. You may reply STOP to opt out at any time or HELP for assistance. Consent is not a condition of purchase, and you may submit any form without agreeing to receive SMS messages.

Not shared for marketing: SMS consent and the phone numbers we collect for SMS purposes are not shared with or sold to third parties or affiliates for their marketing purposes.

5. How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business and deliver SMS messaging (such as our messaging infrastructure provider), under contracts that require them to protect your information and use it only for the purposes we specify. As noted above, SMS consent and phone numbers collected for SMS are not shared with third parties or affiliates for their own marketing. We may also disclose information when required by law or to protect our rights and safety.

6. Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. We use reasonable technical and organizational safeguards to protect your information, but no method of transmission or storage is completely secure.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of SMS messaging at any time by replying STOP. To exercise these rights, contact us at hello@solena.ai.

8. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date above.

10. Contact Us

Questions about this Privacy Policy? Email us at hello@solena.ai. Please also review our Terms & Conditions.